If you have a large product range and/or high website traffic, you can roll out the eyezon service for your customers gradually, by installing the button first on one of the sections of the site like Sale, New items, etc., or by using eyezon with certain product categories. After becoming comfortable with the service and ensuring its smooth functioning, you can scale the service up to the entire site.
Streamers are your employees who will interact with customers in response to their requests. You can add an unlimited number of employees in each button setting in the "My Team" section.
The "Status" column shows the status of the streamer:
Pending — the employee has not yet logged into the mobile app.
Onsite — the employee has installed the application and turned on Available mode. They will receive notifications about new requests and will be able to respond to them.
Away — the employee has installed the application and turned on Away mode. In this mode, the streamer will not be able to learn about new requests.
To bind a streamer to a specific store, you can specify the Store ID parameter when uploading the streamer via Excel file or via API.
<aside> 💡 The last name, first name, role (identification number) and store ID of the employee will be displayed in the extended statistics available for the Enterprise plan.
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In the "My Team" section, you can add an unlimited number of streamers. To add a streamer, you need to enter their first name, last name, role (employee ID) and e-mail address.
Each new streamer will receive an automatic notification to the email address provided during registration, with a link for downloading the mobile app, and a password. The login to access the app will be the email address specified during the streamer's registration.
<aside> ⚠️ If a streamer didn't receive an email in their inbox, ask them to check their Spam folder.
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By clicking on the "Import from Excel" button, you can add streamers using our downloadable template. Please fill out the required fields, while preserving the table design, and then click the Next button and upload your file to the form.