To access our API, you will need an API token which can be found in your business account, in the API section, Point 1.
Also, under Point 2, you need to enter the IP address of the device from which requests to our service will be sent.
Access to your account is active for 24 hours after logging in. After that, you will need to log in again.
A streamer can't change or recover a password on their own. This can only be done by the administrator of the business account in the Streamers section.
Click on the "key" button opposite the desired streamer. The automatically generated password will be sent to the streamer's registered email address.
<aside> ⚠️ If a streamer didn't receive the email with a new password in their inbox, please ask them to check the Spam folder.
</aside>
In this case, you need to re-upload the streamer list file with a new password.
If a customer sends out unwanted messages to a streamer, the streamer can mark them as Spam in the Close dialog menu. The customer will receive a notification that their message was deemed improper, and they will be banned from further communication.
All dialogs between your streamers and customers are available for download via password protected links. The login for access is your business ID. You will find the password in your account in the "Settings" section. Youк current password can be updated there if necessary.
<aside> ⚠️ We're a GDPR compliant company. To make sure our policy is in compliance with your local laws and regulations, please consult with a local lawyer. Our managers will be happy to assist you with all necessary information from our side.
</aside>
Below please find a flowchart of all personal data collected and processed by our service.
Personal data of client's employee administering the client's personal account:
1.1. name;
1.2. last name;
1.3. email;
1.4. contact phone number;
1.5. role;
1.6. name of the company of employment.
Personal data of streamer:
2.1. name;
2.2. last name;
2.3. role;
2.4. e-mail address;
2.5. internal identifier of the streamer (employee);
2.6. internal identifier of the store where the streamer works;
2.7. depiction (video image) of the streamer;
2.8. voice record.
Personal data of customer (buyer):
3.1. name (if collected by the client)
3.2. last name (if collected by the client);
3.3. email address (if collected by the client);
3.4. voice record.
Still have got questions? Experiencing a problem? Encountered a bug? Please refer to our customer support team. We are here to help!