In the process of communicating with the customer, the streamer might find it appropriate to postpone the conversation for a later moment. This might happen if the necessary product is not available, or if an arrangement is made to schedule a stream at a more convenient day/time for the customer.
In this case, the streamer can schedule a stream at a certain date and time with the help of the Scheduled stream function.
<aside> ⚠️ Please note that this function has to be enabled in your business account: Button → Settings → Content → Scheduled stream switch at the bottom of the page. If the switch is turned on, the "Schedule a stream" button appears in the streamer's app.
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<aside> ⚠️ Important! The streamer needs to choose the time suitable for the customer, keeping in mind the time zone differences. Usually, it should not occur during early morning or late at night for the customer.
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To schedule a stream, the streamer needs to click on the "meatballs" menu in the upper right corner of the application and select Schedule a stream from the pop-up menu.
Then, the streamer can select a date and time manually in the calendar or use the templates: Today, Tomorrow, or The day after tomorrow. Time is entered manually in the field under the calendar. If the customer is in a different time zone, the application will take this into account and will automatically display the corresponding time in the Customer time field. If the streamer changes the time in one of the fields, the time in the other field will be adjusted automatically, taking into account the time zone difference.
If there is another stream scheduled in the selected time, the application will give the streamer a notification to re-schedule.
If the streamer uses iOS devices, the Client time field is missing if the streamer and the customer are in the same time zone. In this case, the streamer only needs to indicate the desired stream time in the Start time column. If the customer has a different time zone, the streamer will see Your time and Customer time in their application.
When the streamer selects the date and time for the stream, the customer is sent confirmation request in a pop-up window. The customer will need to provide their e-mail to receive an appointment, and confirm their consent to personal data processing.
Request to confirm the scheduled stream, on the customer side
Once scheduling is completed, the customer will see a box in the chat with information about the appointment and a suggestion to check their email for a message with instructions, together with buttons allowing them to add the scheduled stream to their calendar or cancel it if their plans have changed. Simultaneously, the streamer will see a notification in their application.
If the customer cancels the scheduled stream, the streamer will be notified about in the application.
Completion of scheduling, customer side
Completion of scheduling, streamer side
<aside> ℹ️ The customer can return to the chat later through the link in the calendar or through the widget on the website, to cancel the scheduled stream if necessary.
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In the "My requests" section of the streamer application, a box with details about the scheduled stream will appear. Ten minutes before the scheduled stream, the request card will move to the top of the list for higher visibility.
If the streamer or customer needs to adjust the stream time, they can do this by canceling the previous appointment and setting a new one.
Ten minutes before the scheduled stream, the streamer will receive a reminder notification so they have time to prepare. They will receive a second notification when it is time to start streaming.
To start streaming, the streamer needs to click on the box. It will be located in the "Active" section.
At the same time, the customer will receive a notification email with a link to join the stream.
<aside> ⚠️ Important! If the stream time has already passed but the streamer can't join in time, they should inform the customer about in chat and reschedule, or ask them to wait for the stream to start.
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